CUSTOMER SERVICE HOURS
Online Customer Service hours are between 10am to 6pm (AEST), Monday to Friday.
ORDER PROCESSING AND DELIVERY
2four8one Byron Bay orders are fulfilled via Australia Post eParcel within 10 days of the date the order was Processed (payment taken). It may take up to 2 working days for an order to be Processed from the time of placement.
Deliveries to WA, NT and TAS may take longer if there are unexpected stock or delivery issues. 2four8one Byron Bay orders are only dispatched Monday to Friday. 2four8one Byron Bay always attempts to deliver to customers within the stated delivery time frame but cannot take responsibility for circumstances beyond their control that hinder or delay the order.
Some items are advertised as FREE DELIVERY. This is an added value service and is at the discretion of 2four8one Byron Bay. We reserve the right to refuse free delivery to those who abuse it or where it has been incorrectly advertised due to a typographical error
Pictures are used for illustration purposes only - Not all pictures used are an exact representation of the product listed.
All care is taken to ensure that pricing is current and accurate at time of upload, however we take no responsibility for typographical errors
Any incorrect pricing will be immediately corrected upon notification to 2four8one Byron Bay.
Prices on the Website do not always reflect in store pricing and in some cases are only available online. Web prices and 'Exclusive Web Deals' are separate and independent of 2four8one Store prices.
Please note: Bonus' advertised are in store only unless advertised as an 'Exclusive Web Deal'.
2four8one Byron Bay accepts payment via all major credit cards including VISA, MASTERCARD, BANKCARD, AMERICAN EXPRESS and DINERS and BPAY. Unfortunately we cannot accept COD (Cash on Delivery), money orders, cheques or direct deposits.
Please retain your original receipt, as you will need this as proof of purchase to obtain a refund, credit or repair. Our suppliers will not accept returns or repairs without the original 2four8one receipt. Copy receipts can be obtained for $10.
You can choose between a refund, exchange or credit where goods are faulty, wrongly described online or don't do what they are supposed to do.
If your item purchased is deemed faulty, please contact the 2four8one Byron Bay team at firstname.lastname@example.org to organise for a return envelope to be sent to you in which the goods can be returned for repair or exchange, depending on type of return.
Please choose carefully as we do not give refunds simply because you changed your mind or make a wrong decision.
There are no refunds or exchanges on "Exclusive Online Deals".
In the instance where a refund is granted by 2four8one Byron Bay, refunds will only be processed once the product has been received in good condition and approved by 2four8one Byron Bay.
Please note: Refunds can take up to 10 working days to show up on your bank or credit card statement. This is a condition of the financial institutions involved.
Customers are entitled to a 21 day exchange period on most products, a faulty product can be exchanged or returned for credit. In this instance, freight charges will be the customer's responsibility.
Please note: When exchanging goods you must return all of the componentry, with the original receipt, in as new condition and including all original packaging, accessories, instructions and power supplies. We are only able to exchange or refund if the product is unused and in a saleable condition.
Credit notes are only available within the 21-day exchange period. Credit notes are paper vouchers to be redeemed in store only. The voucher receipt must be presented when redeeming for goods and services.
Cancellations must be made within 24 hours of submitting your order to 2four8one Byron Bay.
After 24 hours a cancellation fee of 10% of the order or a maximum of $50 will apply. If delivery has been made, the customer must return the product, at his or her own expense, and the refund will be made upon 2four8one Byron Bay receiving the return product, in its original packaging, in good condition and with the original receipt.
Please note: Refunds can take up to 10 working days to show up on your bank or credit card statement. This is a condition of the financial institutions involved